Support Policy

Effective Date: July 10th, 2023

Thank you for choosing RampFast as your trusted eCommerce platform. This Support Policy outlines the guidelines and procedures for accessing customer support services provided by RampFast through our multivendor eCommerce platform located at www.rampfast.us ("Website"). By using our Website and seeking support, you agree to abide by the following policies:

1. Support Channels:

   - We offer support primarily through the following channels:

     - Email: support@rampfast.us 

     - Live Chat: Available on our Website during specified hours

     - Help Center: Accessible through our Website, providing self-help resources and frequently asked questions

2. Support Availability:

   - Our customer support team is available during regular business hours o

09:00 AM - 04:00 PM to assist you.

   - Responses to inquiries or support requests are generally provided within 24-48 hours.

   - Please note that response times may vary during peak periods, but we strive to address your concerns as quickly as possible.

3. Support Scope:

   - Our support team is dedicated to assisting you with issues related to the functionality and usage of the RampFast platform.

   - We provide guidance on navigating the website, managing your account, listing products, placing orders, and other platform-related inquiries.

   - Technical support for specific integrations, third-party services, or customization requests may be limited or require additional assistance from the respective service providers.

4. Information Required for Support:

   - To expedite the support process, please provide relevant details when submitting a support request, including:

     - Your account information (if applicable)

     - Detailed description of the issue or question

     - Screenshots, error messages, or any supporting documentation

5. Support Exclusions:

   - While we strive to offer comprehensive support, there are certain areas beyond our scope, including:

     - Direct support for individual product inquiries or issues related to products sold by third-party sellers on our platform.

     - General product recommendations or purchasing advice.

6. Third-Party Services and Providers:

   - Our support team may refer you to third-party service providers or resources for specialized assistance, such as technical integrations or design services.

   - Please note that engaging with third-party services is at your own discretion, and their terms and conditions will apply.

7. Continuous Improvement:

   - We value your feedback to improve our support services. If you have any suggestions or ideas for enhancing our support experience, please let us know.

Please note that this Support Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.

If you have any questions or concerns regarding this Support Policy, please contact our customer support team at support@rampfast.us. 

Thank you for choosing RampFast!

RampFast LLC 

www.rampfast.us